Trainee Customer Relationship Management (all genders)

Department: Community Management
Level: Trainee
Location: Hamburg or Remote

Become a part of our unique success story and join us as Trainee Customer Relationship Management (all genders) at Goodgame Studios. We self-publish our games in-house and have all relevant professions under one roof: Art, Game Development, Quality Assurance, Community Management and Customer Support to Business Development, Marketing, Analytics and Central IT services. We are focused on achieving long-term, sustainable success thanks to our expertise, economic vitality, and by selecting the best talent around.

Brief summary

Goodgame Studios is on a journey to find a passionate and talented Customer Relationship Management Trainee for our studio with a strong focus on email marketing who is a rising star in retaining our players in the game or bringing them back into the action by using his technical affinity skills.

Responsibilities

  • Implementation of existing CRM communication with target group-specific content and market-specific adjustments
  • Creation of personalized and relevant email content to increase our email conversion and long-term customer loyalty
  • Project management of automated email campaigns based on the customer journey in coordination with supervisor
  • Ongoing maintenance of current CRM systems and migration to new service tools
  • Experience with Beyond Relationship Marketing, Amazon Pinpoint or June Online Marketing Cloud is preferred
  • Support of existing CRM campaigns in the context of A/B tests
  • Continuous monitoring and evaluation of CRM measures and processes based on reports and analyses
  • Asset production, creative writing and localization management
  • Rollout of additional CRM channels as required
  • Strong collaboration with internal stakeholders and entire CRM team

Requirements

  • Completed IT or marketing studies or an IT apprenticeship
  • High IT affinity and good technical understanding
  • Preferably initial experience with CRM
  • Very good analytical-conceptual skills and a high willingness to learn
  • You are confident in project management and reporting
  • You have strong communication skills in German and English
  • You work in a structured, results-oriented and independent manner with a hands-on mentality in a dynamic team
  • Experience with Photoshop is a plus

You see yourself in our description? Additionally five great reasons to join us

  • It’s best at home, but your colleagues shouldn’t be missing either? We offer you full flexibility: Work remotely throughout Germany and meet your team every quarter in person or come to Hamburg and work from our modern office in Hamburg with roof terrace, cafeteria, common rooms, gaming and lounging etc. or take a lap in the swimming pool on our beautiful campus
  • You join a supportive team in a pragmatic, yet challenging environment, with short communication processes and flat hierarchies, perfect for growing your skills
  • You will be working with multidisciplinary colleagues from the entire production lifecycle
  • The team has many years of experience with live operations and a long-term strategy that keeps the players‘ excitement and engagement in mind
  • Free access to fresh fruits, snacks and drinks

During this difficult time of the Covid-19 pandemic, the safety of our employees and everyone else is of utmost importance to us which is why we switched to a solely virtual recruiting process and are offering our employees to work remotely from anywhere within Germany. We are still hiring and happy to receive your application in English (cover letter, CV, references, degree)! #Stayhome #Stayhealthy

Your contact person for this job offer is Juliane Voigtländer.

Goodgame Studios is an equal opportunity employer. We encourage and support diversity and welcome all qualified applications.
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ABOUT US

Goodgame Studios is a leading free-to-play, online games development company. We operate across web and mobile platforms and cater to over 500 million registered users worldwide. With a rich talent pool of employees from more than 40 nations, we are among the largest German employers in the gaming software industry. Our aim is clear: We want to entertain millions of players around the world with our games, therefore we joined the Stillfront AB in 2018. Stillfront AB is a group of independent creators, publishers and distributors of digital games – with a vision to become the leading group of indie game creators and publishers.