(Junior) Customer Service Representative – French (all genders)

Department: Customer Service
Level: Junior
Location: Hamburg

Goodgame Studios is a leading free-to-play, online games development company. We operate across web and mobile platforms and cater to over 500 million registered users worldwide. With a rich talent pool of employees from more than 40 nations, we are among the largest German employers in the gaming software industry. Our aim is clear: We want to entertain millions of players around the world with our games, therefore we joined the Stillfront AB in 2018. Stillfront AB is a group of independent creators , publishers and distributors of digital games – with a vision to become the leading group of indie game creators and publishers.

As a (Junior) Customer Service Representative – French(all genders) you will deal with questions and problems from our users. You are the voice of the company and also the first point of contact for our player community. You will use our ticket system to answer a wide range of customer inquiries relating to our products, thus helping to improve our customers’ satisfaction.

Your Job:

  • Be on hand to advise and help our players in case of questions and problems
  • Get to know our games inside out so you can answer any questions from our player community
  • Respond to player questions by quickly and unbureaucratically finding solutions to technical problems and bugs
  • Work in close cooperation with other departments: give feedback to our game designers and report bugs to colleagues in the live bug analysis department
  • Your goal: Encourage player loyalty by providing our players with outstanding service

Your Profile:

  • Native-speaker level knowledge of French, good knowledge of the English language as well
  • You are open, friendly and a genuine team player
  • Ability to retain an overview of the situation even when there are lots of customer inquiries to deal with
  • Some professional experience in customer contact (preferably online, or in catering, retail, hotel industry, etc.)
  • Ideally you are a gamer yourself and are passionate about our games
  • A valid work and residence permit for Germany is required prior to commencement of employment

You see yourself in our description? Additionally four great reasons to join us

  • Work from our modern office in Hamburg with rooftop terrace, cafeteria, common rooms, gaming and lounging etc. or take a lap in the swimming pool on our beautiful campus
  • You join a supportive team in a pragmatic, yet challenging environment, with short communication processes and flat hierarchies, perfect for growing your skills
  • The team has many years of experience with live operations and a long-term strategy that keeps the players‘ excitement and engagement in mind
  • Free access to fresh fruits, snacks and drinks

During this difficult time of the Covid-19 pandemic, the safety of our employees and everyone else is of utmost importance to us which is why we switched to a solely virtual recruiting process for the time being. We are still hiring and happy to receive your application in English (cover letter, CV, references, degree)!#Stayhome #Stayhealthy

Your contact person for this job offer is Yi-Ling Lam.

Goodgame Studios is an equal opportunity employer. We encourage and support diversity and welcome all qualified applications.